Affinity Diagram Example ASQ Affinity Diagram Example. An affinity diagram is the organized output from a brainstorming session. Use it to generate, organize, and consolidate information related to a product, process, complex issue, or problem. Affinity Diagram Tutorial MoreSteam The Affinity Diagram tool is used to consolidate a large amount of information into groupings or clusters of ideas that have a natural 'affinity', i.e., that have a common thread running through them. This is a great tool to use when sorting Voice of the customer data under broad 'Issues' categories. Voice of the Customer (VOC) gathering and determination The figure above shows that the process is not meeting the customer specifications. Even if the process is in control, it does not mean that it is meeting the Voice of the Customer (VOC). What is a Matrix Diagram or Chart? Data Relationship ... What is a Matrix Chart or Diagram? Quality Glossary Definition: Matrix. Also called: matrix, matrix chart. A matrix diagram or chart is defined as a new management planning tool used for analyzing and displaying the relationship between data sets. The matrix diagram shows the relationship between two, three or four groups of information. Fault Tree Diagram in Excel | Fault Tree Analysis Fault Tree Diagram in Excel. Fault Tree Diagrams take reliability block diagrams one step further by adding logic symbols (and or) to connect the blocks.(Similar to root cause analysis.) How to Create a Fault Tree Diagram. Taking a failure event that occurred, analyze that event (ask why?) APQP Checklists in Excel QI Macros Easy to use APQP checklists in Excel. patible with the latest AIAG standards. Part of QI Macros SPC add in for Excel. 30 day trial. Creating a fishbone diagram or cause and effect diagram in ... 1 Start Visio 2 From the file menu select New – Business Process – Cause and Effect Diagram 3 Visio will load the generic cause and effect template (this shows 1 issue and 4 route causes) Visual Paradigm Product Tour See how Visual Paradigm makes software development simple, with visual modeling, Agile Development tools like Story Mapping, Just in Time Process, Process Guide through How to Create a Customer Journey Map – UX Mastery What is a Customer Journey Map? A Customer Journey map is a visual or graphic interpretation of the overall story from an individual’s perspective of their relationship with an organization, service, product or brand, over time and across channels. Occasionally, a more narrative, text based approach is needed to describe nuances and details associated with a customer experience. What is a Customer Journey Map? [Free Template Download] How Customer Journey Maps can Drive Digital Products. While customer journey maps can be used to improve all existing products and services, because Mightybytes is a digital agency, we also include a discussion during the process about whether (or how) a digital product could improve customer satisfaction in the defined touchpoints. Definitions Project Management Knowledge Related Articles: Acronyms and Abbreviations The following list includes all common acronyms and abbreviations that are used in the world of project management.Terms are... Scheduled Finish Date (SF) In project management, Scheduled Finish date (SF) or planned finish date, is the date and time work was scheduled to... Finish to Finish Finish to finish, also known by the two letter abbreviation ... The Why & How of Customer Experience (CX) CRMsearch By Chuck Schaeffer The Why & How of Customer Experience (CX) The Business Problem . There’s a threefold challenge that stands to impact your ability to keep your customers. The 50 Best Customer Journey Mapping Software Tools NGDATA The 50 Best Customer Journey Mapping Software Tools – As organizations strive to meet customer expectations at every step of the journey to deliver superior customer experiences, they need to have a clear picture of those journeys. While customer journey maps may be simple at the conceptual level – a… Design for Six Sigma, DFSS Design for Six Sigma (DFSS) Design for Six Sigma is used to perfect product and processes before use or release. When a new product design or new process design is needed and expected to perform at a six sigma level from the start or level considered to be "perfect" for the company or industry.. DFSS Training Material click below Online Green Belt Training & Certification | Lean Six Sigma Six Sigma Green Belt Training – Six Sigma Green Belt Course (These two weeks are also required for a Black Belt) If you are combining our Green and Black Belt programs please first select your desired Green Belt location and then select your desired Black Belt after Green Belt location. Safety Improvement: Fix the system, not the workers Safety Improvement: Fix the system, not the workers by Thomas A. Smith, CHCM, CPSM. Traditional safety management views the employees as the problem. Understanding the Basics Lean Process Improvement If we are to understand the basics of Lean process improvement let’s start with a review of the definition of Lean. We can define Lean as a system for developing process improvement that is continuous and has a focus on reducing and eliminating waste. 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